Avalon is known for its robust, trouble-free, user friendly, self aligning instrumentation. If, however, you do have a technical query and find it necessary to request service, we have a dedicated team of trained specialists who can promptly respond to your needs.
Please contact them where you are assured a prompt and reliable service.
Application Support
No matter what the application, Avalon has a solution to all your needs. Ph.D. application specialists are available to help you with questions or to assist you with options and accessories that enable you to customize any Avalon RamanStation instrument to the application at hand.
Please contact them where you are assured a prompt and reliable service.
Service Contracts / Agreements
Avalon offers tailored contracts for different levels of Client Service Agreements to help meet the individual needs of your laboratory. Each agreement is structured to make it simple to achieve the best possible laboratory performance with instruments you can trust. Our Client Service Agreements allow you to easily budget and predict expenditures.
Avalon Client Service Agreements provide all the services needed to maintain system uptime and optimize performance. Avalon has a professional and dedicated staff of service engineers available to rapidly and accurately diagnose your instrument.
Contact them to begin the benefits that a Client Service Agreement can provide.
Validation Services
For laboratories in regulated industries we offer installation, operation, maintenance and performance qualification services. By working closely with users of Avalon instrumentation, our service group meets the challenge of regulatory requirements.
We have qualification workbooks documenting operating procedures and details of standards, traceability and certification are included in our comprehensive package..
» IQ - Installation Qualification
» OQ - Operational Qualification
» PQ - Performance Qualification
Please contact us for more information regarding Avalon's validation services.
